We Respect Your Privacy
Australian Stockbroking & Advisory Services Limited (ACN 094 106 751) ("Asandas") respect the privacy of all our customers and business contacts, and are committed to safeguarding the personal information that you provide to us.
Asandas is subject to the National Privacy Principles (NPPs), which were incorporated into the Privacy Act 1988 (Cth) (Privacy Act) by the Privacy Amendment (Private Sector) Act 2000 (Cth). The NPPs govern how organisations must handle personal information.
As Asandas may collect personal information about you, this Privacy Policy also outlines our approach to privacy issues. Please read this Privacy Policy carefully as usage of Asandas' services is conditional upon you agreeing to be bound by it. The Asandas Privacy Policy is organised into the following sections:
This Privacy Policy has been prepared primarily for our customers and potential customers, who may have questions about how we handle personal information. However, Asandas may also handle information about people who are Asandas' “business contacts”. Asandas' handling of personal information about business contacts is discussed at clause 7.
1. What Personal Information Does Asandas Collect?
Asandas is the Holder of an Australian Financial Service Licence and a Participant of the ASX Group. Asandas provides financial product advice and services and offers a combination of innovative value-added services through the use of leading-edge technology. In the course of providing our products and service to you, Asandas may collect personal information about you. Personal information is information or opinion about an individual whose identity is apparent, or can reasonably be determined, from the information or opinion. The types of personal information that Asandas collects will depend on the nature of your dealings with us.
Our customers
Asandas may collect personal information about you when you open an account with us, you apply for a margin loan, or apply to trade in certain Financial Products. The personal information we collect will include your name, address and, if you open an account with us, other contact details, the name of your bank, your bank account number and your tax file number (if you choose to provide it to us). As outlined at clause 2, Asandas needs this information in order to provide customers with its products and services. Asandas may collect other personal information from you (e.g. date of birth and occupation).
Potential customers
If you request information from Asandas in relation to any of the products and services offered by us, we may collect your contact details, including your name, postal and email addresses as well as your telephone and fax numbers.
Business Contacts
Asandas may collect contact information from people with whom it does business (e.g. contact people in regulatory bodies, external service providers and the investment industry). If you are a “business contact” of Asandas, we may collect business contact information about you including your name, your position and the organisation you work for, your business telephone and fax number and your email address. Asandas' handling of business contact information is discussed below at clause 7. Asandas only collects personal information if it is needed for the business purposes described in this privacy policy.
2. How is Personal Information Used?
If you are a customer, the personal information collected about you by Asandas is used for the purposes of establishing, administering, operating and maintaining your account with us. In addition, sometimes we will use personal information to establish a bank account for settlements relating to your Asandas trading account, for execution, clearing and settlement purposes with the Execution and Settlement Agent and to create a CHESS Holder Identification Number with a CHESS Sponsor. Such uses will be explained in the terms and conditions you agree to when you open an account.
If we don’t collect personal information from you, we will not be able to provide our products and services to you, or provide you with other information you have requested. From time to time we may also use personal information about customers and potential customers to inform you about Asandas products, services or promotions. If at any time you no longer wish to be notified about new Asandas products or services, please let us know. Our contact details are set out in clause 8 of this Privacy Policy.
3. Will Personal Information be Given to Anyone Else?
Personal information may be disclosed by Asandas in the following circumstances:
4. Security of Personal Information Asandas takes reasonable steps to ensure the security of your personal information from risks, such as unauthorised access, loss or misuse.
Online security
All information transmitted to the Asandas website is stored securely (to the extent possible using existing technology). When using the website, your security is protected through your use of a User ID and a secure site Log On password. When accessing or initiating information transfers over the Internet, all communications with Asandas are secured through user authentication and 128-bit enabled data encryption. To ensure ongoing security, we encourage customers to change their password regularly.
“Offline” security
We utilise “state–of–the–art” technology and systems to prevent unauthorised access to the information we hold. Our IT systems are password restricted and comply with relevant security standards. Personal information provided to us in “hard copy” written form is usually imaged and stored electronically in our secure database, which enables the paper originals to be destroyed. If personal information is held in paper files prior to imaging, it is stored securely in locked compactuses or filing cabinets. In all cases, access to the personal information we hold about you is restricted to authorised personnel. We take steps to ensure that our staff understand that they must protect your privacy. Please note with regard to both online and offline security that Asandas will also ensure that any information received by the Execution and Settlement Agent in regard to Asandas website usage complies with this Privacy Policy.
5. Access and Correction
Access
If you are a customer, you already have the right to access your account information at any time, simply by logging into the website. However, you should be aware that there are now new rights of access to personal information under the Privacy Act.
Under NPP6, you have the right to request access to the personal information which Asandas holds about you (although there are some exceptions to this). You also have the right to ask us to update or correct your personal information when it is inaccurate, incomplete or out of date.
If you wish to exercise your right under the Privacy Act to seek access to the personal information that Asandas holds about you, we ask that you contact Asandas, using the contact details set out in clause 8 of this Privacy Policy.
To summarise, in the first instance, Asandas will generally provide you with a summary of the information we hold about you.
We will assume (unless you tell us otherwise) that your request relates to our current records about you. These current records will include personal information about you which is included in our databases and in paper files (i.e. where the relevant documents have not yet been imaged), and which we may use on a day-to-day basis.
To provide you with access to your personal information, Asandas will ordinarily provide you with a copy of the relevant personal information (ordinarily, a print-out from a database or a photocopy of personal information recorded only in paper form). If personal information about you (for example, your name and address) is duplicated across difference databases or paper files, we will generally only provide you with one printout of this information, rather than multiple printouts. Asandas will not charge you for the cost of providing this type of access to these current records. If the personal information we collected about you has been de-identified such that we can no longer identify this information as being about you, you will not be given access to the de-identified information.
Generally, Asandas will endeavour to acknowledge your request for access within 14 days, and to provide you with access within 30 days of the date of receipt of your request.
For legal and administrative reasons, Asandas may also store records containing personal information in its archives. These archives include the images of the hard copy documents described at clause 4 above. You may seek access to these records held by Asandas which are not current records, but if you do, please be aware that it may take time to locate these records and we may not be able to respond to your request within 30 days of its receipt by us. Also, in these circumstances we may charge you for the cost of providing access.
Correction
After we have provided you with access, if you are of the view that the personal information we hold about you is not accurate, complete or up to date, please let our Privacy Officer know. Please use the contact details set out at clause 8 below.
6. Online Privacy Issues
Online collection of personal and non-personal information As outlined in the introduction to this policy, Asandas may collect personal information through our website. For example, if you ask us to send you an account opening kit by mail, we will collect your name, postal and email addresses, and telephone number. In addition, there are some services we only offer online, such as application forms for certain products or services.
Asandas may collect non–personal information from you by your use of the website. For example, we might track information about the date and time you access our site, the type of web browser you use, and the website from which you connected to our site. Generally, we do not collect information which personally identifies you. Rather, this information is collected in an aggregate form, e.g. the number of users using different types of web browsers. Asandas does not match any personal information we have collected about you with the anonymous navigation and other non-personal information which we collect when you visit our website. Please note that should any parties other than Asandas collect information online, that we shall ensure that the collection and use of such information complies with this Privacy Policy
Use of information collected online
Generally, Asandas uses and discloses personal information collected online in the same way as it uses and discloses information collected offline. If we need to disclose personal information about you which we collect online, we will make this clear in the relevant application form.
Links to other websites
Sometimes our website contains links to third party websites for your convenience and information. When you access a non- Asandas website, please understand that Asandas is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
7. Business Contact Information
Sometimes Asandas will need to collect personal information about individuals who are not customers. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with which we deal such as the Execution & Settlement Agent or the CHESS Sponsor. Asandas' policy is to only use personal information collected from a non-customer for the main business purpose for which it was collected.
8. How to Contact Asandas
The Asandas Privacy Policy may change from time to time. The Asandas Privacy Policy will be made available to anyone who requests it, whether at our offices or through our website.
If you have any questions or comments about the Asandas Privacy Policy, or if you wish to make a complaint about how Asandas has handled personal information about you, please contact Asandas:
9. Changes to this Privacy Policy and Additional Information
We strive to comply with the NPPs, and we intend to comply with any industry privacy codes as and when they are developed. If further privacy legislation and/or self-regulatory codes are introduced, or our Privacy Policy is updated, Asandas will summarise any modifications or enhancements in this section. Our Privacy Policy was last updated on 23 January 2006. For further information about privacy issues and the protection of privacy visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au
Copyright © 2009 Australian Stockbroking & Advisory Services Ltd. AFSL No. 294097. ABN 86 094 106 751
A Participating Organisation of the Australian Stock Exchange Ltd Group | Financial Services Guide | Privacy Policy